Error order page only on mobile

WPPizza – A Restaurant Plugin for WordPress Support General Support Error order page only on mobile

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  • #48543
    mheijm088
    Participant

      Hi,

      We have been using this plugin for a while. But suddenly I have a problem. Everything on both PC and mobile previously worked fine.

      Everything still works fine on the PC. But only on mobile I have the following problem:

      When I have selected my desired products, I go to the order page. I fill in all the requested fields and then I want to select my desired gateway.

      The active gateways in the backend are IDEAL and cash on pick up / delivery.

      When I try to change the gateway, all order fields are removed after loading, and the gateway choice is not changed.

      It is therefore only possible to use the preselected gateway. I have also already changed the order of the possible gateways to see if this solves the problem. Unfortunately, this was not the case.

      So this problem is only on the mobile version. Already tested on multiple devices and browsers.

      If I look via Google Chrome Mobile, and tick the option “show as desktop version” in the settings menu, then the selection of the gateway works perfectly.

      All wppizza plugins, theme and wordpress version are up to date.

      What could be the reason for this?

      #48546
      Olly
      Admin & Mod

        without a link to the site I cannot really comment
        other than, have you enabled debug ? https://docs.wp-pizza.com/troubleshooting/
        what does your debug.log say (if anything ) ?

        #48547
        mheijm088
        Participant

          Hi, thanks for your message.

          Is there a possibility to give you the url without placing it public on this forum?

          I got the following error in the debug:
          [05-May-2020 05:43:10 UTC] PHP Notice: Undefined offset: 32 in /home/hetbrood/public_html/wp-content/plugins/wppizza/classes/class.wppizza.categories.php on line 240
          [05-May-2020 05:43:10 UTC] PHP Notice: Undefined variable: todayYmd in /home/hetbrood/public_html/wp-content/plugins/wppizza-preorder/v3/actions.php on line 1068

          Thanks in Advanced.

          #48558
          Olly
          Admin & Mod

            >Is there a possibility

            that’s what the “set as private reply” checkbox is for

            #48559
            mheijm088
            Participant
              This reply has been marked as private.
              #48560
              Olly
              Admin & Mod

                can you post the output of wppizza->tools->system info please ?
                there’s a lot more that doesnt work there when in mobile view

                apart from that:
                the Undefined variable: todayYmd will be fixed in the next update of the preorder plugin
                the Notice: Undefined offset: 32 can probably be fixed by simply adding a new dummy category in wppizza->categories, drag/dropping it into a separate place and then just deleting it again .
                however , neither of those 2 notices will be causing your issue are are somewhat inconsequential (but of course ffill up your debug log unnecessarily)

                #48561
                mheijm088
                Participant
                  This reply has been marked as private.
                  #48563
                  Olly
                  Admin & Mod

                    ok, thanks
                    nothing too obvious, but have you tried turning off all non-wppizza plugins to see if it’s caused by one of those ?
                    or indeed switching to a default theme ?

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