Get no mail after order

Viewing 20 posts - 1 through 20 (of 26 total)
  • Author
    Posts
  • #6061
    elkhaiat
    Participant

      I don#t get any mail after someone ordered something.

      I tried all three possibilties, but it doesn’t work.

      Can you please help me?

      My site: http://bit.ly/1vkH2AK

      Screenshots: http://bit.ly/1zGAROh and http://bit.ly/1xrp0RV

      #6062
      Olly
      Admin & Mod

        can your server actually send emails ?
        secondly, i would suggest you turn on debug by adding this to your wp-config.php

        
        define('WP_DEBUG', true);
        define('WP_DEBUG_LOG', true);
        define('WP_DEBUG_DISPLAY', false);
        

        and check if there’s anything in the wp-content/debug.log

        also, using phpmailer (i.e 3rd option in mail delivery) might give you more detailed errors

        #6116
        elkhaiat
        Participant

          It’s not working at all. I have done what you said. But nothing happened. Please help me…

          #6117
          Olly
          Admin & Mod

            and what does your debug.log say ?

            #6118
            elkhaiat
            Participant

              Sorry I don’t know what you mean. Can you please tell me what to do in steps?

              #6119
              elkhaiat
              Participant

                I have only filled in the email adress in wppizza configuration… Should I do something else to make it work?

                #6120
                elkhaiat
                Participant

                  I have only filled in the email address in wppizza configuration… Should I do something else to make it work?

                  #6121
                  Olly
                  Admin & Mod

                    i already did:

                    add

                    define(‘WP_DEBUG’, true);
                    define(‘WP_DEBUG_LOG’, true);
                    define(‘WP_DEBUG_DISPLAY’, false);

                    to your wp-config.php

                    and do an order

                    then check debug.log in wp-content and check what it says

                    #6122
                    Olly
                    Admin & Mod

                      if you don’t know how to edit php files, get your server administrator (or whoever installed wordpress or at least someone who knows the tiniest bit of php ) to do this for you

                      #6123
                      elkhaiat
                      Participant

                        I have no debug.log in wp-content. Do I have to create it on my own and upload it, or what should i do? Thanks

                        #6124
                        Olly
                        Admin & Mod

                          >I have only filled in the email address in wppizza configuration… Should I do something else to make it work?

                          yes, you have to make sure your server is capable/enabled to send emails

                          #6125
                          elkhaiat
                          Participant

                            I am able to edit php files. That’s not the problem. I created a few websites…

                            Okay do you have any link, or idea where i can find good tips?

                            Thanks

                            #6126
                            elkhaiat
                            Participant

                              But I work with contact forms and there are no problems with the mails…

                              #6127
                              Olly
                              Admin & Mod

                                >I am able to edit php files.

                                good

                                >I have no debug.log in wp-content. Do I have to create it on my own and upload it, or what should i do?

                                add the debug declarations as mentioned above and the log will be created for you (unless you have some REALLY restrictive permissions – unlikely)

                                >Okay do you have any link, or idea where i can find good tip

                                ehem , google.com perhaps ?
                                it is – most likely y- our server not sending emails full stop. as i have no idea about your server settings / setup I cannot even begin to guess.
                                i can assure you the plugin itself sends emails . but the server has to actually send them out

                                #6128
                                Olly
                                Admin & Mod

                                  >But I work with contact forms and there are no problems with the mails

                                  depends how they are set up….might be going through some third party mail server via smtp.. dunno , cant tell from here

                                  again, enable debug and let m know what the log says (ideally use phpmailer to get better error messages)

                                  #6129
                                  elkhaiat
                                  Participant

                                    Okay you are right. There is now a debug file. Here is the content of the debug file after order something:

                                    [11-Nov-2014 21:58:17 UTC] PHP Strict Standards:  Declaration of TGM_Bulk_Installer_Skin::before() should be compatible with Bulk_Upgrader_Skin::before($title = '') in /home/input/web/www.peppino-klagenfurt.at/htdocs/wp-content/themes/betheme/functions/class-tgm-plugin-activation.php on line 1893
                                    [11-Nov-2014 21:58:17 UTC] PHP Strict Standards:  Declaration of TGM_Bulk_Installer_Skin::after() should be compatible with Bulk_Upgrader_Skin::after($title = '') in /home/input/web/www.peppino-klagenfurt.at/htdocs/wp-content/themes/betheme/functions/class-tgm-plugin-activation.php on line 1893
                                    
                                    #6130
                                    Olly
                                    Admin & Mod

                                      nothing dramatic there – something that could be looked at if you are bored one day (it’s in the theme you are using – clearly)

                                      #6131
                                      Olly
                                      Admin & Mod

                                        do the orders show up in your order history ?

                                        #6132
                                        elkhaiat
                                        Participant

                                          Yes they are showing up in the order history…

                                          #6133
                                          Olly
                                          Admin & Mod

                                            i would do the following to – maybe – narrow it down

                                            use one of the wordpress smtp plugins to perhaps bypass your server and see if it sends then using some smtp settings

                                            if that works, than it’s most definitely your server not sending the email

                                            PS: if it shows up in the order history it – essentially means – no programming errors were encountered and the email was – programmatically speaking – sent .

                                            after that , it’s the servers job to actually send it

                                          Viewing 20 posts - 1 through 20 (of 26 total)
                                          • The topic ‘Get no mail after order’ is closed to new replies.