on second and third thoughts…..

if you have a pre-configured sub where the customer then says ” i want 10x cheese” would your client be happy to do that without charging extra for it ? (as the shoppingcart will – of course – not be able to reflect this in the price it calculates)

also, wouldn’t it be a better (or at least additional) idea to add another menu item to the preconfigured ones called “build your own sub” and then let the customer add what he likes (and get charged for it of course). i.e exactly like a build your own pizza ?

Hi Carl,

first of all: note to self – must sort out the formatting of this page at some point. I took the liberty to just put some line breaks into your reply for readablity.
(actually the whole site could probably do with a change…one day)

secondly, allow me to retort and yes, let me be defensive of my work (why shouldn’t I be !?)

in no particular order:

• “is what I’m talking about…”. At least I know now what you are talking about. It really wasn’t clear to me from everything you said previously (hence I always said something along the lines of “maybe i’m missing something”, “feel free to correct me ! etc etc….but maybe I’m just stupid)

• when going to burger king / or wherever , you have a one-on-one talk with a person where you can discuss things etc. when you order things online and pay there and then – by its nature – you don’t.

re: “imagine going to Burger King and asking for a few extra pickles and they say, “Sorry, you get the pickles we give you.””

Can you please tell Burger King to export your shops over here ? Because “Sorry, you get the pickles we give you.” is EXACTLY the answer you’d get if you were to ask for this here.
If you just want extra Mayo , you go to the corner of the shop where the Box with Mayo is. To me, that’s the equivalent of the comments textbox on the order/checkout Page as it’s not menu item specific.

I cannot think of one online shop where you can say “i want to order this – pay here – , but actually no , I would like to have some more bits I’ll just write it in a box and get these too….(sure on some you can leave comments per item but that doesn’t change the order itself). Having said that , maybe you know of one and can send me link which might give an idea as to how one could implement this.

Either way though. None of this is relevant. The plugin clearly doesn’t do what YOU want it to do. That’s a shame, but maybe you need to look at another solution for your sub sandwich customer.

Furthermore, I have to say I am feeling a bit irked by your comments

• as far as I am concerned , we had a discussion about what this option was all about. No point of me trying to program stuff if I dont even know what it is supposed to be doing.

• saying that I do not reply to or take into account users comments I find – quite frankly – offensive (especially given the conversation we had about order history etc right below this conversation. I even wrote some code for you to make it work for you as per your requirements)
  Furthermore, if you look back over our exchange here you’ll find that may absolutely first response was “is not such a bad thing per se (and I might just add that option at some point).”

• if i were not open to users suggestions, we wouldn’t even have this discussion and neither would the plugin have many of the options it has

• Gilads request is an ENTIRLY different thing. And if you were to read my reply, you would have seen that it’s something I am planning to do (in fact am in the middle of doing) because it’s a good idea…

• Denis’ request: I quite clearly answered that one with reasoning why – along the lines he suggested – it’s neither practical nor user-friendly (or at least i could not come up as yet with any reasonable solution)

• I have answered absolutely EVERY users emails sent to me (quite literally hundreds), comments in this message section as well as support requests on wordpress.org …mostly within hours.
  Furthermore, pretty much every users suggestion – if possible and halfway useful to more than one person – has been implemented so far or is in development.

This plugin and its extensions were/are developed and maintained in my spare time as a hobby and to get a better idea of how WordPress works as I was and am developing a few WP sites.

From there it grew into this thing that takes up a lot more time than is healthy. Just to be clear – and i hazard a guess that’s the case for most worpdress plugins – the plugin and extensions will never even come close to recouping their development costs. Not to mention the time spent on supporting users .

Am I claiming it is perfect? No, of course not.
Am I saying it works for absolutly every scenario ? No.
Do I listen to users suggestions ? Absolutely, all the time . (claiming otherwise is just wrong)

If this plugin doesn’t work for you. Feel free not to use it.
If you don’t want to use the extension. I’ll refund you.
If you want a total custom solution, pay someone to program this from scratch and be prepared for a (well into the) 5-figures bill.
If you find me difficult to deal with for some reason ? Don’t use it , don’t demand things and don’t ask for help .

Saying things like “I will have to find another option if that is the case. I need a solution soon.” and ” but we need to have the ability” etc sound just demanding and rude

As i said previously: once we had established what it is you actually need/want I would have integrated that when time allows without any costs to anyone (and will probably still do that). Simply because I think it’s not a bad idea and might be useful.

I just felt the need to clarify a few things regarding where I am coming from and to what this all sounded like to me.
As always, maybe I have misunderstood things. Feel free to comment etc

Olly