WPPizza – A Restaurant Plugin for WordPress › Support › Feature Requests › Order processed as image, for ordering through a messenger
- AuthorPosts
- 26 November, 2015 at 9:07 am #14189
As stated in my support topic, which I posted a couple of minutes ago, here’s my idea and request.
Instead of ordering through email, there can be a separate box on the Order page (for example, between the order information and the customer information, so clients would see it, before entering their personal details), which would allow clients to download the order only, as an image.
Customers can then use this image to share it with us (we have a tablet with messengers installed), using their phone messenger of choice: Viber, Whatsapp, Telegram, etc.
Why is this better than email?
– Clients with messengers are basically pre-registered, as their phone number has already been confirmed by one of the popular messaging services.
– I need to get their personal information only once and they never have to enter this information again, as I would save them as a contact on our tablet (including name, phone number and address, but I no longer need their email address – less private data flowing around is better, right?)
– Updates on orders will be faster and more reliable than email, which is often delayed for a number of reasons, and takes much more time to use – e.g. it’s easier for us to send a standard image, designed to our liking, to the client’s messenger, saying “Your order is ready, please, come over and get it.” or “Your order is on its way.”, than to type this several times a day, on a tablet.
– It’s universal – all messengers can share and receive images and will also be a unique feature that will make WP-Pizza even “awesomer”!
What say you, god of wp-pizza? 🙂 This wholes process involves the least amount of typing on both sides, requires a bit less private information, and is the fastest way to update either side.
I’m not a programmer, but I would expect that using a ready captcha script would speed things up.
26 November, 2015 at 3:49 pm #14204for the moment – even ignoring the details – this statement
> – It’s universal –
is just wrong
email is universal, messengers aren’t.
even if we assume everybody has some sort of messenger software – which they don’t – you – as the receiver – has to have *absolutely all* messenger softwares available installed so as to not miss / being able to accept an order (not just a few).
furthermore, some messanger softwares only work on PC, some on Mac some on Android , iOS etc etc
so you’ll need all of those tooin any event, I am not stopping you to do such a thing, and if you do I would also of course be interested to see it .
I can guarantee you though,
at least in the foreseeable future, this will not be part of the plugin/added as an option in the core somewhere.26 November, 2015 at 4:17 pm #14206in fact, the more i think about it , all your reasons why this is _supposedly_ better I believe are either based on the wrong assumptions or simply not true (i’ll shut up after this, I promise).
>… as their phone number has already been confirmed by one of the popular messaging services….
so what ? i register a phonenumber and get myself another phonumber. doesn’t guarantee anything (and most certainly not an address)
> I need to get their personal information only once and they never have to enter this information again
wrong. you will always need the delivery address. only because i am using the same email/messenger id/whatnot does not mean i always want it at the same place.
furthermore, when the user has registered on the site the first time he as ordered he will never have to enter anything again as it will be pre-entered when he comes back.> Updates on orders will be faster and more reliable than email…
wrong.> it’s easier for us to send a standard image, designed to our liking
sorry, but that’s your shortcoming, not the plugin’s. it’sends straight forward html/plaintext with a ton of actions and filters you can use to make it look like you want
> saying “Your order is ready, please, come over and get it.” or “Your order is on its way.”, than to type this several times a day…
why do that in the first place ? it should already say somewhere “order ready in 30 minutes or something”. alternatively you could also do this though
https://www.wp-pizza.com/topic/send-email-on-admin-status-update/anyway, just my 2 cents 🙂
26 November, 2015 at 4:26 pm #14207Interesting – wouldn’t you say that images are as universal as text, when it comes to the Internet?
My suggestion effectively turns all mobile messengers into ordering apps for WP-Pizza, for free. It also speeds up communication between the two parties and doesn’t require email, which takes anywhere from a second to a few days for someone to receive on his mobile device (e.g. the Gmail Android app doesn’t receive new messages, if storage is full) – given they have entered their email address right in the first place.
As far as messengers are concerned, different countries have gone different ways. In my country, all mobile devices either have Viber or Whatsapp. If we are talking about China, that’s QQ and WeChat. In other words, what sellers and buyers use is not a problem of WP-Pizza and its developer, at all.
I can’t force you into developing your program in a direction you don’t care about. But I believe it’s a good marketing decision, if you want to expand the functionality of your excellent plugin and increase sales (you can develop it as a paid plugin).
I will speak with a couple of friends who may hack this for me and report back with the code, if I am successful.
All the best!
26 November, 2015 at 5:02 pm #14208>wouldn’t you say that images are as universal as text, when it comes to the Internet?
sure, but you still have to send them somehow. they don’t send themselvesrequire email, which takes anywhere from a second to a few days for someone to receive on his mobile device
only if not setup correctly (server and/or client side) and messaging services are not 100% foolproof/reliable eitherall mobile devices either have Viber or Whatsapp
ok, i cannot proof that this is not the case where you are, but i doubt very much that *all* mobile devices have this guaranteed installed, and even if they do, that everybody uses it and is registered with those servicesI can’t force you into developing your program in a direction you don’t care about
it’s not that i don’t care about these things. i just think it’s impractical (as it stands anyway)
that said, am happy to learn and having this conversation is interesting.
I just haven’t been convinced yet that this is something of intrinsic value to addreport back with the code, if I am successful.
please do.26 November, 2015 at 5:07 pm #14209Ah, I didn’t see your second post.
So, effectively, you are building the plugin to be as universal as possible, e.g. users can change phones every day and addresses every day, hence there’s no need for registration?
This effectively means that I have to call every client, every time, because I have no idea if it’s someone new with the same name, and old client, or maybe his neighbor, who’s making a prank order.
In other words, your plugin requires additional costs for every customer in the form of time used of my employees to process each order (contact them by phone), which, by itself, means additional calling expenses, all of these resulting in a more expensive final product, which the client receives. It also defeats the purpose of online ordering – they can simply order by phone and skip the hassle of entering their personal data on the site.
You know that your software is used under different scenarios. For example, not everyone lives in a country, where the paycheck is $3000 per month. In fact, most of my customers would consider eating somewhere else, even for a small difference of $0.1, because their monthly income is about $300. That’s why I want a cheap online ordering system, which is free for both the seller and the buyer.
Also, a quick observation – you seem to be building this software, thinking like a customer, but you are actually selling it to the businesses. This is a contradiction and you should consider both parties involved in every feature you add or remove.
It’s also illogical to dismiss my idea, which is beneficial for both sellers and buyers, and you, as a developer, who will profit from selling it as an addon – it may turn out there are more crazy sellers like me, who have the same seemingly strange requirements.
But, as I said, it’s your software and you decide how to develop it – if it doesn’t suit me, it’s not your problem 🙂
I’ll stop here, as well.
26 November, 2015 at 5:10 pm #14210furthermore, if you take the whole ordering/confirmation whatever process out of the flow of the plugin (i.e you are using a messenger program to have a conversation of some sort) the plugin will know nothing about what has been happening, unless you hook up the messenger api into the plugin somewhat. chances are , each messenger api is different (if it even exists) and you ‘ll have to write something for every single one you want to support/integrate
again, just some thoughts of the top off my head. I am sure I can come up with a lot more possible pitfalls one would have to overcome if one goes down that road
26 November, 2015 at 5:25 pm #14211…So, effectively, you are building the plugin to be as universal as possible…
sure, that’s got to be the goal..hence there’s no need for registration?..
not entirely sure what you mean by that...who’s making a prank order…
i cannot see how anything – short of having prepayment by credit card – will guard against that anyway…they can simply order by phone and skip the hassle of entering their personal data on the site…
sure, if they want. chances are this will take a lot longer for your employees to do than just getting the final order sent to them..you seem to be building this software, thinking like a customer, but you are actually selling it to the businesses..
absolutely. you have no business i can sell to if you do not have any customers..it may turn out there are more crazy sellers like me, who have the same seemingly strange requirements..
this might well be true. at the moment – from what i can see or the request i receive – it isn’t the caseif it doesn’t suit me, it’s not your problem
also true. as much as i try, there is no way it can be everything for all people and scenarios or circumstances - AuthorPosts
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