Orders no longer sending email

WPPizza – A Restaurant Plugin for WordPress Support General Support Orders no longer sending email

Viewing 20 posts - 1 through 20 (of 27 total)
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  • #7072
    leadcentric
    Participant

      Hey Olly,

      I have changed no settings. The plugin worked yesterday, today after updating to 2.11.7.1 when I submit an order, it does not get emailed.

      Don’t even know where to start with trying to fix this.

      #7073
      Olly
      Admin & Mod

        link please

        #7074
        leadcentric
        Participant
          #7075
          Olly
          Admin & Mod

            thanks, can you turn on debug please (and let me know when you’ve done so)
            https://www.wp-pizza.com/topic/how-to-enable-debug-in-wordpress/

            #7076
            leadcentric
            Participant

              Turned on debugs

              #7077
              Olly
              Admin & Mod

                thanks.
                ignoring – for the moment at least – all the errors/notices etc that your theme and other plugins throw here
                http://www.broncossandwiches.com/wp-content/debug.log

                can you set your mailer – at least temporarily – (wppizza->settings->Select Type of Mail Delivery) to HTML and PLaintext (as that tends to give better error messages)

                #7078
                Olly
                Admin & Mod

                  btw, any other plugin/theme you updated ?
                  (or even server software)

                  #7079
                  leadcentric
                  Participant

                    Done, and that is a lot of errors from other stuff. :/

                    #7080
                    Olly
                    Admin & Mod

                      on top of that: what’s with all the errors relating to this ?

                      easyway-online-ordering-for-restaurants ??

                      https://wordpress.org/plugins/easyway-online-ordering-for-restaurants/
                      Compatible up to: 3.5.2 !!!

                      #7081
                      Olly
                      Admin & Mod

                        given that i cant even see this loaded anywhere on the frontend why does it even execute/throw errors ?

                        #7082
                        leadcentric
                        Participant

                          It was a different online ordering option we were looking into. I just removed that, and all other plugins that were not in use. This is unrelated to the topic, though, since everything was working fun with these plugins installed up until today.

                          #7083
                          Olly
                          Admin & Mod

                            >This is unrelated to the topic, though,
                            not necessarily true , but – for both of our sanity – let’s just ignore that here.
                            in any case. only your theme throws the strict errors now. that’s a start at least

                            can you add a file with phpinfo(); in it somewhere so i can look at the server vars?
                            (if you dont know what i’m on about , let me know and i explain more)

                            #7084
                            leadcentric
                            Participant

                              Please explain more.

                              #7085
                              Olly
                              Admin & Mod

                                ok.

                                create a file called info.php.

                                put in it the following

                                
                                <?php
                                phpinfo();
                                ?>
                                

                                and put it into the root of your wordpress installation

                                #7086
                                Olly
                                Admin & Mod

                                  btw, that file should be a plain text file (i.e use notepad or something , NOT msword etc)

                                  #7087
                                  leadcentric
                                  Participant

                                    Done. I copied another .php file in the root directory and removed the text and added
                                    <?php
                                    phpinfo();
                                    ?>

                                    #7088
                                    Olly
                                    Admin & Mod

                                      works fine.

                                      cant see anything wrong with the install though.
                                      could you ask your server/host/serveradmin if they have updated the software and possibly disabled the mail function ? (just because the same happened at someone elses server a couple of days ago, so i am just wondering)

                                      essentially , nothing has changed regarding mail delivery in the last few versions (in fact for months) of wppizza…(that is not to say that nothing got screwed up, but I cannot see anything at the moment in the plugin or result on your server that could stop this from working)

                                      #7089
                                      Olly
                                      Admin & Mod

                                        just reiterating the question (to be sure)
                                        did you update any other software (plugins/themes for example) when you updated wppizza ?

                                        #7090
                                        leadcentric
                                        Participant

                                          No. Yesterday it was working and today I updated the wppizza plugin and then orders were not being emailed.

                                          #7091
                                          Olly
                                          Admin & Mod

                                            ok, still. your host might have updated stuff (and disabled mail function for so called security reasons)
                                            let me know what they are saying

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