Orders not coming through

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29 October, 2015 at 11:46 am #13554
maherali
Participant
Hi Olly.

For some reason from yesterday the orders haven’t been coming through on the website. I thought maybe because I haven’t updated the plugins a while that was the cause but after having updated the plugins that wasn’t the cause.

When trying to place a cash order the waiting bar appears then just reverts back to the checkout page. When trying to pay by Stripe it takes the payment but then reverts back to the checkout page but the order has gone through but no email has been sent to the customer.

Do you know what’s causing this?

Thank you.
29 October, 2015 at 11:47 am #13555
maherali
Participant
This reply has been marked as private.
29 October, 2015 at 12:32 pm #13556
maherali
Participant
I have removed the shortcode [wppizza type=”orderpage”] from the checkout page while this issue is being resolved of course you will have to add that shortcode to check for errors or create a new page customers cannot navigate to – to try the checkout process.
29 October, 2015 at 12:41 pm #13557
maherali
Participant
https://www.rednaga.co.uk/temp-checkout/

I created a temporary checkout page.
29 October, 2015 at 1:08 pm #13558
Olly
Admin & Mod
that’s caused by your host doing the following (and i suspect they did that 2 days ago after which your emails/orders stopped working):
```
mail errors:
Could not instantiate mail function.
(
[type] => 8
[message] => mail(): Policy restriction in effect. The fifth parameter is disabled on this system
[file] => /customers/a/f/7/rednaga.co.uk/httpd.www/wp-includes/class-phpmailer.php
[line] => 652
)
```
as that 5th parameter is called in wordpress itself, there is nothing i can do

i can only suggest you speak to them as you will otherwise have to hack the WP core files (which is never a good idea)

you could also try using/settings up SMPT (in wppizza->settings), but I am not sure it will allow you to work around this restriction (worth a try though)

seems a reasonably common problem with one.com

https://www.google.co.uk/?gws_rd=ssl#q=%22one.com%22+%22Policy+restriction+in+effect.+The+fifth+parameter+is+disabled+on+this+system%22
29 October, 2015 at 1:26 pm #13559
maherali
Participant
I am losing money because they change settings?!?! What is SMTP like a hotmail account or something sending customers emails?
29 October, 2015 at 1:33 pm #13561
maherali
Participant
Are there any hosts you can recommend that will work well with wppizza and I can migrate to?
29 October, 2015 at 1:51 pm #13562
Olly
Admin & Mod
>What is SMTP like a hotmail account

google is your friend here . i dont know what the settings for hotmail are

>Are there any hosts you can recommend that will work well with wppizza and I can migrate to?

can’t recommend anything in particular, but generally , you get what you pay for. any halfway decent host will work. if you go for cheap hosting it will work in many cases, but some hosts disable things in shared (read cheap) hosting plans

if you run a business of your website, invest in your hosting solution. not only for features enabled but also for speed
29 October, 2015 at 1:53 pm #13563
maherali
Participant
Migrating is the problem i’m afraid of the downtime otherwise I would have went to a better host long ago.
29 October, 2015 at 1:56 pm #13564
maherali
Participant
How do i setup google smtp for the mean time? Sorry olly to bother you as it’s not your fault but this could potentially cost me £££’s of pounds within the next few days.
29 October, 2015 at 1:56 pm #13565
Olly
Admin & Mod
perhaps you can also use the email account /smtp settings for the email you are using to receive orders
29 October, 2015 at 1:59 pm #13566
Olly
Admin & Mod
This reply has been marked as private.
29 October, 2015 at 2:07 pm #13567
maherali
Participant
I am using professional plus

I have tried gmail settings but can’t seem to get it working….
29 October, 2015 at 2:23 pm #13568
Olly
Admin & Mod
>I am using professional plus

then speak top them. this should work (as they are talking about wordpress specifically for that package)

in the meantime – temporarily – try to set the mailer type (wppizza->settings) to plaintext.
the emails wont be that pretty, but it might just make it work while you talk to them
29 October, 2015 at 2:27 pm #13569
Olly
Admin & Mod
> How do i setup google smtp for the mean time?
>I have tried gmail settings but can’t seem to get it working….

ever tried :

https://www.google.co.uk/?gws_rd=ssl#q=what%20are%20the%20gmail%20smtp%20settings
29 October, 2015 at 2:37 pm #13570
maherali
Participant
I tried those settings and it didn’t work. I’ll try the simple emails.
29 October, 2015 at 2:44 pm #13571
Olly
Admin & Mod
you mean the smtp settings didnt work when you tested them (what was the error you got in that case) or the orders did not work with those settings ?
29 October, 2015 at 2:51 pm #13572
maherali
Participant
smtp not wortking
```
Array
(
[error] => FAIL - check details below
[error-info] => Array
(
[last-error] => Array
(
[type] => 2
[message] => stream_socket_client(): unable to connect to ssl://smtp.gmail.com:25 (Connection timed out)
[file] => /customers/a/f/7/rednaga.co.uk/httpd.www/wp-includes/class-smtp.php
[line] => 283
)
[phpmailer] => SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
)
[debug] => 2015-10-29 14:49:37	Connection: opening to ssl://smtp.gmail.com:25, timeout=7, options=array (
)
2015-10-29 14:49:43	SMTP ERROR: Failed to connect to server: Connection timed out (110)
2015-10-29 14:49:43	SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
)
```
29 October, 2015 at 3:01 pm #13573
Olly
Admin & Mod
the port (25) is wrong.
try 465
29 October, 2015 at 3:07 pm #13574
maherali
Participant
I have tried a combination of all theports.
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Orders not coming through