WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Orders not sending email.
- AuthorPosts
- 9 January, 2018 at 5:47 pm #34145
Hello,
When I receive an order, I’m not receiving any notification. Nothing appears to be wrong with the email setup. I receive emails for a table reservation plugin and whatever else. I checked system info and it says “Emails Disabled:No”. I don’t have the plugin set up to use SMTP. Any ideas?
9 January, 2018 at 5:47 pm #34146This reply has been marked as private.9 January, 2018 at 6:00 pm #34147have you enabled debug and looked at your debug log ?
(PS: your site is also trying to load insecure content – admin-ajax.php – over a secure connection which results in it being blocked . have a look at your browser console )
9 January, 2018 at 6:15 pm #34148I haven’t. I’ll do that now. Thank you.
10 January, 2018 at 5:24 pm #34199I haven’t used debug before, but I’m pretty sure I don’t see anything related in the log. Just some stuff about the Facebook feed. You mean put
define("WP_DEBUG", true); define("WP_DEBUG_LOG", true); define("WP_DEBUG_DISPLAY", false);/*this should NEVER be true for production sites*/in wp-config.php, right? There isn’t a separate debug mode for wppizza that I’m missing.
10 January, 2018 at 6:50 pm #34203>You mean put..
yes>There isn’t a separate debug mode
Noas you are using (only) paypal: have you set your IPN correctly (see setup/troubleshooting from here https://www.wp-pizza.com/downloads/wppizza-paypal-standard-gateway/)
have you enabled – temporarily perhaps – the cash on delivery gateway and made an order ?
do you receive emails when you do that ?10 January, 2018 at 7:24 pm #34204I have been testing by doing cash on delivery. I don’t receive any emails for it unfortunately.
IPN looks ok, it gives me a blank screen.
10 January, 2018 at 7:26 pm #34205can you please enable cash on delivery so i can do a test order (will be clearly marked as test)
10 January, 2018 at 7:28 pm #34206Ok cool, cash on delivery is enabled now.
10 January, 2018 at 7:28 pm #34207ok, give me a minute
10 January, 2018 at 7:33 pm #34208can i please have admin credentials to have a look at some things ?
(i wont change anything, just haveing a look at some settings)
if you post them here, make sure you set your reply to “private”10 January, 2018 at 7:37 pm #34209This reply has been marked as private.10 January, 2018 at 8:15 pm #34211thanks
programatically speaking, the emails are being sent by the plugin
however, clearly, they are not being received (or even sent), so something is interferingyou are also caching the orderpage !please read here
https://docs.wp-pizza.com/faqs/?section=using-a-cache-pluginfurthermore, have you tried disabling all other non-wppizza plugins (especially the amzaon ses) ?
10 January, 2018 at 8:18 pm #34212I haven’t tried disabling other plugins. I’ll do that when the restaurant closes. In the mean time, I’ll switch from Amazon SES to Sendgrid or setup smtp instead and see how that works.
10 January, 2018 at 8:20 pm #34213wppizza also has it’s own smtp option
however, if something else hijacks the wp phpmailer somehow , then this might not help10 January, 2018 at 8:22 pm #34214Ok cool. Unfortunately it looks like people are having problems getting Zoho to work with smtp on WordPress but they just came out with a plugin 22 days ago. I’m going to try that.
10 January, 2018 at 8:24 pm #34215as i have no idea what Zoho is or supposed to do, i cannot comment really
10 January, 2018 at 8:53 pm #34216Zoho gives a free .com address. Anyway, I made a Mailgun account and used an smtp plugin and that didn’t work. Then I used the smtp option in WPPizza and now I receive emails. Thanks for the help!
15 January, 2018 at 5:08 pm #34288I’m back. I guess the problem wasn’t resolved. The test email does work from the settings. But now, when submitting an order, it says ‘ERROR: 10003 EMAIL TO SHOP FAILED:’ I deleted your username, I’ll make a new one in case you need it.
15 January, 2018 at 5:12 pm #34292This reply has been marked as private. - AuthorPosts
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