WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Preorder and Postcode not transmitted in email
- AuthorPosts
- 30 March, 2020 at 9:08 pm #47516
Dear Olly,
for some reason, of the order is paid via a gateway different than cash on delivery the postcode and the delivery time is not transmitted via email.
I have the reorder and the Preorder and the Post/ZIP Codes Pugins installed30 March, 2020 at 9:28 pm #47517did you disable
“Apply above position to all print/email templates. Disable to set position/display on a per email/print template basis”
? (both plugins)if you did , did you then enable it in the templates ?
30 March, 2020 at 9:34 pm #47518hi i tried both things…
and it shows up if paid in cash on delivery…
only not showing if paid via paypal, sofort or stripe…30 March, 2020 at 9:37 pm #47519furthermore, which versions of those plugins and the main wppizza one are you using ?
30 March, 2020 at 9:48 pm #47530WP Pizza 3.11.1
Delivery by postcode 4.0.24
Preorder 2.5.2actually postcode and preorder are showing when paid via stripe
only when paid via sofort or paypal they are not showing in the email30 March, 2020 at 9:56 pm #47532just to narrow things down: are you using inline payments or redirect payments in stripe ?
30 March, 2020 at 9:59 pm #47537redirect with all gateways
30 March, 2020 at 10:00 pm #47538furthermore: whats the version’s of stripe/paypal/sofort you are using ?
30 March, 2020 at 10:21 pm #47541sofort 2.1
paypal 5.0
stripe 4.0.231 March, 2020 at 10:09 am #47542hi olly, any idea what might be causing this issue? or any way to override the problem by inserting the information via css code somewhere?
31 March, 2020 at 6:24 pm #47553as you might have guessed, this works here just fine.
but maybe you want to create a duplicator package and installer.php using this
https://wordpress.org/plugins/duplicator/then put it somewhere where i can download it and i see what i can find if i do this with a clone of your site here
31 March, 2020 at 7:05 pm #47555This reply has been marked as private.31 March, 2020 at 7:21 pm #47556>do you think this might have an impact on the email sent?
no. this is only css for your frontend and has no effect emails/print templates31 March, 2020 at 7:58 pm #47567is there any chance i can add a css code somewhere to include the zipcode and the deliverytime somewhere else in the email?
btw. they also do not appear in the order history if paid via paypal or sofort31 March, 2020 at 8:38 pm #47568>is there any chance i can add a css code somewhere
no, because it has zero to do with css . you cannot somehow show something with css that isn’t there in the first place31 March, 2020 at 10:12 pm #47573oh ok, so what u need is basically a complete copy of my website ?
there is no other way to track the problem down?31 March, 2020 at 10:40 pm #47574>oh ok, so what u need is basically a complete copy of my website ?
ideally i don’t get/need anything from you and you do this yourself as below (DEBUG:) and most certainly the preferred option
but if you want me to track down your particular issue in your particular setup , than – obviously – i need whatever you have there . i cannot guess what your setup/plugins etc etc areDEBUG – as always really:
have you disabled all other (non-wppizza) plugins, used a default theme and enabled debug ?
i.e followed all of this
https://docs.wp-pizza.com/troubleshooting/after that
if you still get the same issue in that scenario, then you can send me a clone of the site only with wppizza plugins (or whatever else there is ) in effect to slim it down to as far as you can where it still produces the problem you are having and i can have a lookbelieve me, i neither want to nor need to look at other stuff or have any interest in what you are doing in particular – that’s your business. Neither do I have any interest in your userdata or order volumes/users or any of that – if that’s what you are worried about for some reason …
All I care about is fixing things for people if they have issues they cannot figure out themselves so i can move on to other things.
Furthermore, there is of course always the possibility that i have overlooked things in certain scenarios, so being able to figure out and consider issues that may appear in certain setups will of course allow me to take those things into consideration for the future and all those instances.As I’m sure you are aware , there are tens of thousands of plugins and themes , i cannot possibly test all combinations
31 March, 2020 at 10:45 pm #47575incidentally – while i am at it – i have re-written the preorder plugin entirely (for various reasons)
but have not made it available yet, so if you want to have a copy of that – i.e essentially update it before it gets released to – perhaps – at least show the preorder times in your emails in case this update caters for your particular setup too , i’m happy to do sojust send me an email (to dev[at]wp-pizza.com) with your license key and i’ll send you that updated version in return
maybe that helps somewhere/somewhat1 April, 2020 at 3:43 am #47577so, just to make sure i’m not missing things, i installed clean/new version of wordpress, wppizza , wppizzza post/zipcode and sofort here on a test server, made a test order and the zip/postcode is shown in the emails as intended…
do you have any custom filers/actions running on your site ? if so, have you disabled them to see if it solves the issue ?
(again, I’m just trying to narrow down the issue) - AuthorPosts
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