Problem: Google Cloud Print Token Generation

WPPizza – A Restaurant Plugin for WordPress › Support › Add-Ons › Extensions › Google Cloudprint › General Support › Problem: Google Cloud Print Token Generation

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 28 April, 2016 at 9:50 am #17700
    Yads
    Participant

      Hi Olly,

      I have problem with generation of Token in Google Cloud Print Add-in of WPPizza.
      Few days back everything was working fine. Orders was getting printed from cloud printer very well. All of sudden, something happened and printer stopped printing the orders.

      I have seen that you provided an update to this plugin and I updated the plugin. I repeated all the steps again in setting up this plugin and printer means Adding a printer first in google cloud, generating client id and secret, provided printer id, other input in plugin and saved it. Then I tried to generate the token, and I see the webpage with following details:

      URL – http://www.mywebsite.com/wp-content/plugins/wppizza-google-cloudprint/inc/oAuthRedirect.php?op=offline

      Page content-
      The http://www.mywebsite.com page isn’t working
      http://www.mywebsite.com is currently unable to handle this request.
      HTTP ERROR 500

      I have checked everything so many times and now I gave up and writing to you. I have cleared browser cache too, even I created new gmail account, generating new ids, scret etc., also checked http, https things, BUT still facing problem in generating the token.

      I need your urgent help here. Please let me know how I can get rid of this issue because it is affecting my business.

      Thank a lot!

      28 April, 2016 at 10:20 am #17701
      Olly
      Admin & Mod

        first thing to do/try:
        – enable debug https://www.wp-pizza.com/topic/how-to-enable-debug-in-wordpress/
        – check the debug.log and your server error logs to see what the 500 error is about (it can absolutely be anything)
        – de-activate the cloudprint plugin and see if the 500 error goes away (if you have no access to the backend because of the 500 and assuming you checked your error logs to make sure it’s caused by the cloudprint plugin to start off with, delete the plugin directory using ftp, you can always reinstall it)

        let me know what you find

        PS: when you say “All of sudden, something happened and printer stopped printing the orders.” What changed ?

        28 April, 2016 at 10:22 am #17702
        Olly
        Admin & Mod

          it also appears your printer is offline. check out these
          https://www.google.co.uk/?gws_rd=ssl#q=cloudprint+op%3Doffline

          29 April, 2016 at 9:49 am #17736
          Yads
          Participant

            Hi Olly,

            Many thanks for your reply.
            The error occurs whenever I clicked on “Info Token: Click here to get Token”; meaning plugin in active state. I have tried uninstall and reinstall it many times but all the times the same 500 error.

            I have activated the Debugging and found in debug log the following

            PHP Fatal error: Cannot redeclare class HttpRequest in wp-content/plugins/wppizza-google-cloudprint/inc/HttpRequest.Class.php on line 30

            I have checked and tested my printer by printing browser screen and it worked fine. So from printer side it looks fine.

            Please help.
            Thanks
            Yadav

            29 April, 2016 at 10:43 am #17737
            Olly
            Admin & Mod

              can you send me a list of all the other plugins you have installed ?
              you can go to wppizza->tools : [system info tab]
              and copy and paste the output here (mark the reply as private if you wish)

              29 April, 2016 at 12:10 pm #17747
              Olly
              Admin & Mod

                in any case, there appears/might be a namespace collision with another plugin somewhere.
                try updating the cloudprint plugin to the latest version (3.5.2) which I just made available (might take a few minutes to show up in your dashboard/plugin admin)

                Let me know if that helps or indeed if you still have the same issue after updating

                29 April, 2016 at 1:53 pm #17748
                Yads
                Participant
                  This reply has been marked as private.
                  29 April, 2016 at 1:57 pm #17749
                  Yads
                  Participant

                    Hi Olly,

                    Yes I got the update and now it is working..I can access the token generation page.
                    I will update you Once everything works fine again.

                    Thanks man for your very quick update and support..appreciated..

                    Yadav

                    29 April, 2016 at 2:00 pm #17750
                    Olly
                    Admin & Mod

                      >now it is working
                      hooray

                      >Thanks man for your very quick update and support..appreciated..
                      no problem

                      29 April, 2016 at 2:15 pm #17751
                      Olly
                      Admin & Mod
                        This reply has been marked as private.
                      • Author
                        Posts
                      Viewing 10 posts - 1 through 10 (of 10 total)
                      • The topic ‘Problem: Google Cloud Print Token Generation’ is closed to new replies.