Strange problem with email: smtp error

WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Strange problem with email: smtp error

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  • 10 June, 2017 at 12:28 am #28270
    cchandra
    Participant

      Hi we have just moved servers and now the email order doesnt work. We are using an external mail server.

      Upon ordering I get thhis error:
      Apologies. There was an error receiving your order. Please try again.
      phpmailer: SMTP Error: Could not authenticate.

      BUT on the backend, when I test sending an email – everything works.

      See
      https://www.dropbox.com/s/6exe6uw4z5wkcbv/error.png?dl=0

      and
      https://www.dropbox.com/s/ew53togausm6y05/test%20ok.png?dl=0

      10 June, 2017 at 12:33 am #28281
      Olly
      Admin & Mod

        maybe you are using another / additional mail/smtp plugin ?
        also i would strongly suggest you change your smtp username now as your screenshot is publicly visible !

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