Stripe Sofort Payments: No news orders displayed

WPPizza – A Restaurant Plugin for WordPress › Support › Add-Ons › Gateways › Stripe › Stripe Sofort Payments: No news orders displayed

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 27 January, 2020 at 2:42 pm #46327
    Cihan Aydin
    Participant

      Hi,

      I just tested the Stripe Plugin with active payments option for “Sofortüberweisung”. (Of course it’s live in Stripe payments options)

      When I pay in test mode stripe credit card payments works very well.

      But when I’m testing Sofort, I get redirected to my site (after “authorizing test payment” of course) and the following page displayed:

      Payment in progress…
      [text…]

      [27. Januar 2020 14:08]
      STRIPE_SOFORT – ID:30
      TXID: – inprogress

      It reloads after a few seconds and this is an endless loop.

      When I pay via Sofort in Live Mode I get redirected to sofort.com, authorize the payments and the costumer gets also redirected to the page described above (payment in progress…).

      In stripe the payment is displayed as “pending”. But in Wppizza order history it is not displayed – in no category). Only after a few days.
      We use cloud print, so the customers won’t get their order in time.

      My question now is: Is this a misconfiguration in my system? Or a bug in the stripe gateway plugin? Or is there simply no other possibility because the confirmation will “take 2 business days but can take up to 14 days (to confirm the success or failure of a payment)”? See: https://stripe.com/docs/sources/sofort

      I hope you understand my issue and can help me with an answer.

      Thank you for your awesome plugins, they are absolutely great!

      Greetings.

      27 January, 2020 at 2:47 pm #46330
      Olly
      Admin & Mod

        >Or is there simply no other possibility because the confirmation will “take 2 business days but can take up to 14 days (to confirm the success or failure of a payment)”?

        that is exactly it. unless the payment is confirmed by the bank, it will not show up as paid.
        there’s nothing the plugin can do. this is the bank(s) taking up to 14 days to confirm.
        personally – for precisely that reason – i would never use sofort (unless your business is something where it does not matter too much if it takes 14 days for payments to be received.. but only you can decide that )

        one thing though : if it does NEVER complete in the system , then that’s usually because the required webhook is not set-up in the live account (this does not seem to be the case from what you are saying, so am only mentioning it here for completeness sake)

        27 January, 2020 at 3:32 pm #46338
        Cihan Aydin
        Participant

          Thank you for your quick response!

          Would it be a Difference if I use the “Sofort Überweisung Gateway” Plugin? Can I get here a quick confirmation after payment?

        • Author
          Posts
        Viewing 3 posts - 1 through 3 (of 3 total)
        • The topic ‘Stripe Sofort Payments: No news orders displayed’ is closed to new replies.