Your cart is empty message when ordering

WPPizza – A Restaurant Plugin for WordPress › Support › General Support › Your cart is empty message when ordering

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  • 31 August, 2017 at 8:16 pm #30364
    knettergert
    Participant

      I am having an issue with wp-pizza plugin when placing an order.
      It is possible to add products to the shopping cart and they are remembered between pages but when the button “Place Order” is pressed you go to the orders page and it displays “Your cart is empty”. But if you then return to the categories your shopping cart is still containing the correct items.
      What would be the issue?

      I am using WordPress 4.8.1 with the WP-pizza 3.0.19 plugin. It is a new WordPress site with only 1 plugin active (wp-pizza).
      The setting “WPPizza -> Settings -> “I am using a caching plugin” is also checked (even tough I don’t use a caching plugin).

      Also note that WordPress was installed on a dedicated Windows server with Web Platform Installer

      31 August, 2017 at 8:16 pm #30389
      Olly
      Admin & Mod

        without a link to the site, i cannot comment

        31 August, 2017 at 8:36 pm #30390
        Olly
        Admin & Mod

          >even tough I don’t use a caching plugin
          your host might though

          31 August, 2017 at 10:25 pm #30396
          knettergert
          Participant

            Hi Olly,

            Thanks for your reply!
            The site URL is http://bakkerijcorthoutswouters.be/.

            I already disabled the output cache setting from IIS but this did not work.

            31 August, 2017 at 11:07 pm #30397
            Olly
            Admin & Mod

              must admit, this does look somewhat strange
              any chance of getting admin access to have a look ? (if you add them here , make sure you set it to be a private reply)

              also, have you tried changing the theme to something like twentysixteen (not likely to be the cause i admit, but worth eliminating the possibility it’s theme related)

              31 August, 2017 at 11:21 pm #30398
              knettergert
              Participant
                This reply has been marked as private.
                31 August, 2017 at 11:33 pm #30399
                Olly
                Admin & Mod

                  you have mysql 5.1 installed from what i can see
                  it should be at least 5.5
                  see requirements https://wordpress.org/plugins/wppizza/

                  (cannot be 100% sure that’s the issue , but even if it is not, it *will* cause issues further down the line)

                  once you have updated mysql , go to
                  yourdomain / wp-admin/edit.php?post_type=wppizza&page=tools&tab=maintenance
                  enable “Update order table” and save that page once

                  31 August, 2017 at 11:39 pm #30400
                  Olly
                  Admin & Mod

                    kind of surprised it even let you install the plugin without throwing warnings all over the place –
                    unless you just copied the whole setup from somewhere of course (?!)

                    31 August, 2017 at 11:48 pm #30402
                    Olly
                    Admin & Mod

                      >cannot be 100% sure that’s the issue
                      strike that actually.
                      I am quite certain that that’s the issue as you are missing a db table due to using an old mysql version

                      1 September, 2017 at 12:50 am #30406
                      knettergert
                      Participant

                        Just finished installing a new version of mysql (5.7) and reinstalling WordPress and wp-pizza.
                        Everything is working now!

                        As I used the Web Platform Installer I had no influence on versions of PHP and MySQL

                        Thank you for your quick help!!

                        1 September, 2017 at 12:56 am #30407
                        Olly
                        Admin & Mod

                          >Everything is working now!
                          hooray

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