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Yeah, no clue… i did create hotmail, yahoo, and netscape addresses in order to test this issue initially… since the 3rd party plugin seems to have resolved the issue (still don’t know why), i’ll just chalk it up to one of those weird things that doesn’t have any reasonable explanation.
The only thing I can say with certainty is that I like the wp pizza plugin as it does what it says it does, which is rare for an ecomm plugin. The notification thing I will continue to monitor and if I find myself with some free time, will contact those free domains to get some clarity on what is happening.
Did turn on debug, but it showed nothing. The logs do not show they were sent so it is happening within the php mailer (when not using the smtp protocol). When using smtp, they show as connected and sent. They are just never received… and not in spam filters or other blocks. No bouncebacks either. Truly odd…
But using postman smtp (plugin) resolves all these issues for some reason.
We tested the mailserver to make sure it wasn’t blacklisted… emails from the domain to those free email domains, sent by a standalone php mailer work just fine. Sending an email from the wp system (for instance to a new user who has a hotmail email address to let them know their user account is now active works just fine)… but notifications sent by the wp pizza system will not reach the hotmail, yahoo, or netscape email addresses. Weird.
I apologize if you misunderstood… i did NOT have them both the built in SMTP and third party smtp plugins set at the same time. When the standard PHPMailer was experiencing issues (failing to send notifications to either the customer or the admin), I switched to the WP Pizza plugin’s smtp settings.
When that also seemed to fail sending notifications, I switched to a third party smtp plugin (first deactivating the built in smtp settings in wp pizza). I tried a few different ones until I found a third party plugin that actually alleviated the problem of not sending to yahoo, hotmail, and netscape email addresses (emails the customer uses to fill out the form).
It does… I had the tech support team of hour hosting company make sure everything on the mailserver side was ok… they referred me to talk to the plugin developer to troubleshoot since it was still misbehaving despite having all the correct settings (both in phpmail as well as the smtp function in wp pizza as well as the third party smtp mail plugins…
Thank you for the response, we had to use an SMTP plugin (for whatever reason, the smtp function in WP Pizza worked provided that the email address the customer used was not Hotmail, Yahoo, or Netscape (aol). If a customer used one of those webmail services, not only would the customer NOT receive a notification, but the store admin would also NOT receive a notification (though the order would be received in the back end).
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