Great, thanks. I have left off the stock plugin for now until we see if we get the java popups again tomorrow, all being well I will add that on Wednesday !

Thanks again

Still trying to find that entry.

I have updated to the latest versions of the software apart from the stripe gataeway, it says there is a newer version of it but I get Plugin not found. when trying to view or update it

Thanks

Hi Ollie,
Thanks for your help so far. This weekend is a big sales weekend for us withy approx £3,000 over hundreds of orders expected. As I have the system working as it did earlier in the week, I am uneasy about changing anything at this point in time so I might wait until Monday to update to 3.12.5

Just a few observations

The stock pluginm was disabled yesterday to see if it had any effect but we were still getting the pop up java messages from customers. I might on Monday upgrade and not install the stock module just to rule out that that has anything to do with it.

Users that I know have reported the pop up error across PC, tablet and phone. They have also reported it on Safari, Chrome and Edge.

I have been unable to re-create the error but if I do manage it I will send you details of the browser console to see if you can pin down the issue. I do think that the errors we were getting at the back end (not affecting order taking) and the pop up error clients get are un-related, just a thought and might be way off with the last statement. I knew it had to be something to do with either the upgraded wp version and/or the stock plugin as that is when it all started.

I’ll let you know how we get on once we upgrade and thanks once again for the speedy support.

Kenny

Rolled back to 3.12.2 and issue with orders not coming through has been sorted (although the errors behind the scenes we still have)

It is strange as I can place orders and some people are getting through with payment but lots arent. You would have thought it wouldn’t work at all for anyone. Going to roll back and see what happens as it has been working great up until the 3.12.3 version, no harm in trying !